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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cameron dilcher

May 9, 2026

5  out of  5
rating by cameron dilcher
"Lesley Owens entire insurance process was smooth, easy, and stress-free from start to finish. They were extremely knowledgeable, responsive, and took the time to explain every option clearly so I felt confident in my coverage decisions. You can tell they genuinely care about clients and go above and beyond to provide great service. If you’re looking for an honest, reliable, and professional insurance agent, I highly recommend!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lesley Owens’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Weston Hartman

May 5, 2026

5  out of  5
rating by Weston Hartman
"Super satisfied with my experience with Joe Phillips @ Lesley Owen’s Office. Seamless and easy"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Lesley Owens’s Team. "
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Ainsley Russell

May 5, 2026

5  out of  5
rating by Ainsley Russell
"Lesley Owens State Farm Agency is AWESEOME!!!! They are very reliable and are happy to help whenever I need it!"
We responded:
"Ainsley, thank you for your wonderful review of State Farm Agent Lesley Owens’s Team!"
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Bre B

May 5, 2026

5  out of  5
rating by Bre B
"Lesley Owen’s Insurance has been such a great experience. Lesley is knowledgeable, responsive, and truly takes the time to explain everything so you feel confident in your coverage. Joe Philips was also incredibly helpful, friendly, patient, and quick to answer any questions I had. You can tell they genuinely care about their clients and go above and beyond. Highly recommend!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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David Jones

May 5, 2026

5  out of  5
rating by David Jones
"I walked into Lesley Owen’s State Farm office with no idea where to begin or what coverage I needed. Thankfully, Joe Philips was there to save the day. He listens to my concerns, and helped navigate this overwhelming process of getting the coverage I need to make sure I am protected. If you need any help with getting your insurance coverage squared away… Joe Philips is the person to go to!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Lesley Owens’s Team. "
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Joseph Philips

May 5, 2026

5  out of  5
rating by Joseph Philips
"Great people that comes with great service!! Glad to have my insurance with this agency"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Lesley Owens’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Roanoke ."
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Greg Fisher

May 5, 2026

5  out of  5
rating by Greg Fisher
"Lesley Owens and team made my experience smooth and easy. They are responsive and professional."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lesley Owens’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Rebecca D Dillon

May 1, 2026

1  out of  5
rating by Rebecca D Dillon
"I was told I could save several hundred dollars by switching. I made a credit card payment for six months upfront. I went online to complete my registration, but then realized they wanted me to keep a Bluetooth beacon in my car and an app on my phone. None of this was disclosed when I gave them my credit card information. I called immediately the same day as well as emailed telling them to cancel as this was not acceptable and I would not be tracked in my vehicle. I never completed my online registration nor did I sign any sort of documents. I requested a refund immediately and for them to cancel this policy as I would not be moving forward. They then told me that they could still save me money with a policy, but it would not be at the same discount as if I used a tracking beacon in my car. I find it completely unacceptable that they would not disclose that they want to track you. Further, I still have not received a refund and the company is indicating it will be a month before my refund is completed. This is completely unacceptable. I had to file a charge back against the company so that I won’t owe interest on a service I canceled immediately. My parents also use the same agent for their homeowners insurance and when we had a storm one year where a tree fell on their roof I had to call over and over to get someone to come out to inspect the roof to make sure that there wasn’t any damage or leaks. State Farm actually was telling my elderly parents who didn’t even own a smart phone that they needed to climb on the roof themselves and take photos. They also use AI to route you through their entire system. Avoid this company at all costs."
We responded:
"Rebecca, thank you for your feedback. I'm sorry to hear about your frustration- especially when it comes to billing and refunds, as I know that is important. To clarify, when a policy is canceled, refunds are issued directly by the insurance company, not our local office. While we don't control the timing of those refunds, we promptly submit your cancellation request and escalate for review to help move things along as quickly as possible. Regarding the driving device, programs that involve a beacon are always optional and designed to help customers qualify for additional discounts. I am sorry if that wasn't your expectation, and I appreciate you bringing that concern forward."
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T S

April 23, 2026

5  out of  5
rating by T S
"I've been with Lesley Owens office for years now. They cover my home, vehicles, and Life policies. Trish is awesome and always pleasant and helpful. ~ Todd S."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lesley Owens’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Adrian_witDajayyy Jadrian

April 14, 2026

5  out of  5
rating by Adrian_witDajayyy Jadrian
"This team is always responsive and so helpful. The entire office is the best State Farm office in the area."
We responded:
"We appreciate your review, Britany. We are so happy that you had such a wonderful experience with State Farm Agent Lesley Owens’s Team here in Roanoke ! "
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Trump “Biden is Illegitimate” Won

April 3, 2026

5  out of  5
rating by Trump “Biden is Illegitimate” Won
"So helpful and nice!! Would highly recommend and glad to be onboard!"
We responded:
"Thank you for taking the time to leave such a great review, Trump. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Hannah Miller

February 27, 2026

5  out of  5
rating by Hannah Miller
"Very pleased with them! I have worked with Lesley in the past and she’s always great. Trish is also wonderful to work with and is great with communication! She took care of my request timely and professionally!"
We responded:
"We appreciate your review, Hannah. We are so happy that you had such a wonderful experience with State Farm Agent Lesley Owens’s Team here in Roanoke ! "
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Emily Wilkins

February 24, 2026

5  out of  5
rating by Emily Wilkins
"I added a new car to my policy and Trish was very quick, knowledgeable, and helpful about the process. She made sure that I got the best price with my new car! Thank you for all you do!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Lesley Owens’s Team. "
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Tom Spencer

January 14, 2026

5  out of  5
rating by Tom Spencer
"Have been a customer for several years. Lesley’s team have always treated us like family. 🏡"
We responded:
"We are grateful for your 5-star review, Tom! Thanks for taking a moment to share your positive rating of State Farm Agent Lesley Owens’s Team here in Roanoke . "
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Ariana Keith

November 14, 2025

5  out of  5
rating by Ariana Keith
"I am SO pleased with my experience with Joe Philips at Statefarm! I initially was just looking for a less expensive auto insurance and not only did he get that for me, he also helped me look into renters insurance AND life insurance. I was super lost and he thoroughly broke everything down to me helping me understand. I definitely recommend him and Lesley Owens for all of your insurance needs! 10/10 would recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ashby Owens

October 13, 2025

5  out of  5
rating by Ashby Owens
"Best customer service"
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Debra Germann

June 17, 2025

5  out of  5
rating by Debra Germann
"Excellent service. Explained everything so well and was appreciated."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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James Hollett

May 9, 2025

5  out of  5
rating by James Hollett
"Thank you Joe Philips and Lesley Owens! I couldn’t be happier to be back with you and State Farm! After being your customer for 21 years I foolishly switched carriers and had nothing but headaches and frustration! I called back to Lesley Owens office and got to work with Joe, he quoted my auto and home, saving me over $120 a month on auto and $100 a year on homeowners! We had some unexpected complications but Joe thought outside the box, contacting me from home and working after hours to make sure we could get the best coverage possible! Thank you both again!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Miles Markham

April 8, 2025

5  out of  5
rating by Miles Markham
"Amazing rates and great people"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Corey Brooks

January 16, 2025

5  out of  5
rating by Corey Brooks
"Joe is your go to guy with your insurance needs! Super efficient and easy to work with it. Top notch customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cole Keech

January 16, 2025

5  out of  5
rating by Cole Keech
"Joe was super resourceful when hooking me up with renters and auto insurance. Class act guy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Stone Grinds On

January 2, 2025

5  out of  5
rating by Stone Grinds On
"Saved way more than 15% with a 15 minute phone call. Gabby was great to work with and made this long overdue switch fast and easy. Thank you for allowing me to save $600/year on auto coverage!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Eddie Martin

September 11, 2024

5  out of  5
rating by Eddie Martin
"Good insurance agency to deal with really nice people"
We responded:
"Eddie, thank you so much for your kind words. We are thrilled to hear you enjoy working with our office. Lesley"
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Paula Murray

August 7, 2024

5  out of  5
rating by Paula Murray
"Leslie Owen is like a breath of fresh air and very nice. She went through my policy to help me understand what I have. I've had Statefarm for 10 years. I recommend her."
We responded:
"Thank you so much Paula. It was great meeting you and I appreciate your business. I am looking forward to seeing you again. Lesley"
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Luis Ramoz

July 28, 2024

5  out of  5
rating by Luis Ramoz
"Ase poco empezó mi seguro de auto con state farm realmente son un personal muy amable atentos les diera 100 estrellas si se pudiera espero seguir por años con esta compañía de state farm Lesley Owens los recomiendo encarecidamente gracias a Dios por encontrarme está compañía espero siempre estar con ellos como cliente aunque me digan que cambie a otra no creo aserlo y espero seguir 💯 leal a state farm"